Travelers Deploys Catastrophe Units to Areas Devastated by Weekend Tornadoes

HARTFORD, Conn.--(BUSINESS WIRE)--May 12, 2008--Travelers (NYSE: TRV) has mobilized its Catastrophe Response Team to assist policyholders affected by the severe storms and tornadoes that impacted the nation's midsection this past weekend. Travelers has dispatched Mobile Claim Headquarters to Macon, Georgia, Neosho, Missouri, and Oklahoma City, Oklahoma. The Mobile Claim Headquarters are custom-built RVs designed to operate as mobile insurance claim offices. They're staffed to provide claim services immediately following a disaster including issuing checks to policyholders on the spot as well as ClaimTM(sm) cards, personalized debit cards for instant access to cash to cover immediate needs for food, clothing and shelter. The Mobile Claim Headquarters can assist customers unable to report their claim by telephone or those needing more immediate, additional claim services. Up to date Mobile Claim Headquarters locations can be found on www.travelers.com. "Travelers wants to ensure that resources are in place to assist our customers as quickly as possible to help them recover from these storms," said Ray Stone, vice president of catastrophe operations for Travelers. "Having the Catastrophe Team onsite allows us the opportunity to strengthen the efforts of locally based personnel so that the claim process can begin immediately for those affected by the severe weather." Travelers claim professionals are available to receive customer claims 24 hours a day, 7 days a week. CLAIM REPORTING PHONE NUMBERS -- Home and Auto Claims: 800.CLAIM33 (800.252.4633) -- Business Claims: 800.238.6225 For those experiencing a loss as a direct result of this storm, Travelers suggests reporting the loss promptly by calling the appropriate number above after ensuring everyone's safety. Other tips to help customers get through the difficult time of a loss include: * Protect property from further damage by arranging for reasonable temporary repairs as soon as possible. For example, if windows are broken, have them boarded up to protect the home and property against vandalism or weather damage. * Keep an accurate record of all temporary repair expenses (e.g., bills and/or material receipts) so it can be added to the amount of your claim. Also, keep an accurate record of any and all expenses incurred to be considered for possible reimbursement. Please do not make any permanent repairs until the insurance adjuster has had a chance to review the damage. * Determine the damage to personal property (contents). Make a written list of what was damaged. To be as accurate as possible, please include the manufacturer, brand name and the place and date of purchase. * Work with legitimate contractors to get through the repair process. Unfortunately, during catastrophes, there are some people that try to take advantage of the situation. Make sure any contractors engaged are fully licensed and insured.